AUTOMATION · FOLLOW-UP · SYSTEMS — FRASER VALLEY & METRO VANCOUVER
We take the busywork off your plate. Calls, follow-ups, invoices and admin, automated in the tools you already use, then looked after as your business grows.
Most businesses don't have a lead problem. They have a follow-through problem.
Job lost
Paid, and booked again
Every gap in the follow-through is a job someone else books.
Book a callLiam Murrin · Founder · Chilliwack, BC
I set up every system myself, and I'm who you'll talk to on the call.
First fixes live in under 48 hours.
A short call, then a closer look at how calls, quotes, jobs and invoices move through your business today, whatever tools you use now.
Missed calls, quotes nobody chased, invoices sitting unpaid, hours lost to admin. You get a plain list, ranked by what each one costs you.
Follow-ups, reminders and handoffs that run on their own, built into your current setup or a new system if you need one. Tested to hold up on your busiest week.
A monthly look at why people booked or where they dropped off, plus fixes and new automations as the business grows.
Built around your current setup, or a new one if you need it. Written for your jobs, in your words. Not a template.
For local businesses that run on calls, bookings and invoices: trades, property managers, clinics and more. Each service has its own page with a live example.
Not sure where to start? Book a call, or email me one task you want gone.
Book a callEvery one of these is a job we automate.
lower chance of being hired when a service provider took an hour to reply.
Follow-up automation Management Science, 2026 · 11.6M service requestsof calls to small businesses weren't answered by a person in one 2024 test.
Call answering AIRA roundup, 85 businesses, 2024past the due date, on average, before Canadian small businesses got paid.
Invoice follow-up Xero, Q1 2026of BC construction workers changed employers in one year. Every new hire has to be trained.
SOPs & training BC Construction Association, 2023Assumes 1 in 4 missed callers would have booked.
A recorded call, then the follow-up written for the job. Natural conversation that catches every detail, and messages that sound like you, because they're written the way you'd say it.
RECORDED CALL · KESTREL ROOFING
THEN THIS LANDSIN THE TOOLS YOU ALREADY USE
A simplified demonstration. What gets sent, where it goes and what it says are all set up around how you work.
YOUR PHONETEXTS TO YOU
URGENT · Active leak, kitchen ceiling, still dripping. Booking her in now.
New job: Jennifer, 2450 Mountain Rd. Roof leak, insurance claim. Estimate Thu 8:30 AM. Side gate open, friendly dog.
YOUR CALENDARESTIMATE ADDED
THU OCT 228:30 AM
Estimate: roof leak
Jennifer · 2450 Mountain Rd, Abbotsford
YOUR CRMNEW LEAD
Recording, transcript and summary attached
SET UP YOUR WAYIf it's part of how you handle a call, it can be set up.
KESTREL'S RULES IN THIS CALL · TAP TO HEAR
The texts too: you choose what's in them, who gets them and when.
THE TEMPLATE EVERYONE SENDSDear Valued Customer, your quote #1042 is awaiting approval.
TEXTFrom Dave
Hi Rosa, it's Dave from Northview. Did the deck quote make sense? Happy to price composite instead of cedar if that suits you better.
ALSO POSSIBLEA VOICEMAIL FROM Dave
Hey Rosa, Dave from Northview. Just checking the deck quote came through okay. If you've got questions about the stairs, give me a shout. Talk soon.
The businesses and messages here are made up, to show the idea. Yours are written with you, for each kind of job, and you approve every one.
Or call it yourself:
(604) 227-2568Call it and pretend you're a customer of Fern Hollow Renovations, the made-up renovation company it answers for.
Setup is only the start. Most clients keep us on a monthly retainer: we look after what we've set up together, keep an eye on what's working, and help you take on the next thing as the business grows.
MESSAGESPenstock
We're adding a second crew in the spring. What should we sort out first?
Good timing. Here's what I'd set up before they start:
Want to go over it at coffee on Thursday?
WORKS WITH WHAT YOU HAVE, OR A NEW SETUP IF YOU NEED ONE
One automation to start: missed-call text-backs, invoice reminders or a past-customer campaign, in the tools you already use.
Calls, follow-up, invoices and your CRM, set up, connected and run for you every month.
AI agents, workflow automation, SOPs and training, scoped after a leak audit.
Every project gets a fixed quote before anything starts: one setup price plus a monthly plan. We'll show you whether it pays for itself before you commit. One person sets it all up and keeps it running, instead of you stitching tools together for months. Need a site refresh or branded quote templates to match? That can be part of the setup.
Book a callSET UP FOR
It depends on what you want taken off your plate. You'll get a fixed quote on the call, with a setup price and a monthly plan, and we'll run the numbers with you on whether it pays for itself.
Your first fixes are usually live within 48 hours of our call. Past the call, all you do is share a few logins and approve the messages, about an hour of your time all in. Bigger work, like moving to a new system or recording training videos, rolls out in stages after that, and you'll know the timeline up front.
Then you do. It's set up around how you like to work, not the other way round. If you want, your phone rings first and it only picks up when you can't: after a few rings, after hours, or while you're on a job. Or it answers every call and texts you the details right away, so you can call back when you're free. Urgent calls can come straight through to you. We set the rules together, and you can change them any time.
No. Every message is written with you, for the kind of job it's about, in the way you already talk to customers, and you approve it before anything goes out. If you want, follow-ups can also leave a short voicemail that sounds like you.
No. We build around the tools you already run, or help you set up a new system if yours is holding you back.
Most businesses keep us on a monthly plan. We look after what we set up, check in on what's working, and add the next improvement when you're ready, so the system grows with the business. We're based in Chilliwack, so if you'd rather talk it through in person, we can meet.
When it helps the system. A site refresh, a booking or payment page, or branded quote and invoice templates can be part of a setup, so what customers see matches what runs behind it. It isn't our main focus, and for bigger web or ad projects we'll point you to a partner we trust.
[PLACEHOLDER: retainer term]
Twenty minutes. We walk through how a job moves through your business, from the first call to getting paid, and where time and money slip away. You'll leave knowing what's worth automating first, and whether it would pay for itself. If it won't, we'll tell you. Bigger setups start with a leak audit: we sit down with you and your team, map how the work actually flows, and hand you a plan with the fixes ranked by what they're worth.
Book a 20-minute call. You'll leave knowing where time and money slip away, and what's worth automating first, whether you work with us or not. If we go ahead, your first fixes are usually live within 48 hours.
Liam Murrin · Founder · Chilliwack, BC
I set up every system myself, and I'm who you'll talk to on the call. Twenty minutes, no pitch deck, no pressure.
Times shown in Pacific time
BOOKED
Check your phone.
That text you just got is exactly what your customers would get.
ADD TO YOUR CALENDAR
Need a different time? Reschedule
DEMO MODE · NO REAL BOOKINGS
Not ready to book? Email me one task you'd happily never do again. I'll write back with how I'd take it off your plate.
Like retyping quotes into the accounting app, chasing the same invoice three times, or texting crews tomorrow's schedule.
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